hallo, I do appreciate your efficient booking system however there is work to do when it comes to cancellation, i did book yesterday for trave date of tomorrow and immediatelly realised i missed the correct date of travelling, when i tried changing upto now am unable, only this morning to read in your website that you are not doing refund 2 days to travel date, now my question is yesterday when my reschedulling could have been done you were not accesssible and it was late i could not make it to your offices physically, so why punish me? SGR Madaraka Express train is the direct train currently ferrying passengers between Nairobi and Mombasawhich are the largest cities in Kenya. The railway has simplified passenger and cargo transport from Mombasa to Nairobi. SGR train ticket rules, cancellation and refund process Customers on the service are encouraged to observe the ‘Terms and Conditions’ for ticket purchases and general operations as below: SGR train Passengers are encouraged to get to the train station not later than 60 minutes before departure for an easy check-in and boarding experience. I need to change my ticket to saturday 9th…is it possible to do this online? Go to the counter and express your interest to cancel the ticket before the train leaves. Hope this helps. You cannot transfer the ticket. You can purchase tickets at the railway stations. I booked my ticket yesterday as I was to travel on 19th but due to some reasons I will not be able to travel can I reschedule my ticket to 23rd friday? Hi Peter, please call the SGR office to modify your booking. Through a statement seen by Ureport, KR stated that refunds will now attract a … Easy cancellation Easy and Fast ticket booking. If you booked online or through USSD code, print your ticket using your reference number. However, many are wondering how to cancel an SGR ticket. Yes, as long as there is space in the preferred train. Kindly help. As part of Kenya’s vision 2030 to be a profound economic hub in East and Central Africa, the government of Kenya announced the start of the Northern corridor of the Standard Gauge Railway (SGR). Once the new ticket details have been confirmed, you will be asked to pay the 30 % cancellation fee and then receive your new ticket. However, this can only be done up to 48 hours before departure. Once you are done with this section and selected your preferred coach, you can now start filling the personal details of your passengers. Can i send someone else with details to change my booking? Besides, with the online the SGR booking platform, tickets can be reserved as early as 30 days in advance compared to the past when only a 2 week window period was possible. In our earlier articles we had provided a procedure on how to book SGR Madaraka Express Train ticket using Mpesa Paybill Number. Kenya's Standard Gauge Railway (SGR) train arrives at the Nairobi Terminus on the outskirts of Nairobi, Kenya May 31, 2017. SGR tickets booking from the phone ... That means you will part with shs.300 (Economy class) and shs.900 (first class) to cancel your ticket. Alternatively, call the sgr bookings line on 0709 388 888 for assistance. Sorry I was not able to help, I am limited because I do not work at SGR and the ticket rescheduling/cancellation policies keep changing. Things to note when you Book. Sorry for the late response. the refund not later than 48 hours and 72 hours before travel for individuals Booking SGR Tickets without Mpesa(For International Travelers) Book your stay in Mombasa Since its introduction in June 2017, the SGR Madaraka Express train has been serving a large number of people daily. Hi Mercy, sure, you can send someone else. Hi Karen. Request refunds. You can always get in touch with SGR customer care for any inquiries about refunds and reschedules. SGR train booking. Than you! Hope you got help with this. Visit your closest SGR terminal. The process has been hectic recently, it is almost impossible to change a ticket. Passengers will now have an option for online cancellation of tickets, refund, and rescheduling subject to the following terms: 2.1 Refunds Request for refund shall be accepted 48 and 72 hours before the time of travel for individuals and groups respectively. I am sorry about your surgery and wish you a quick recovery. It was meant to be a 472-kilometre stretch of pure comfort and true to their word (3.6 billion and two years later), the contractors completed it in 2017. You will need to cancel the booking and obtain a refund. Also, below this, there is a section to fill the number of passengers that are going to travel. The rescheduling and cancellation of trips were at the core of a ticketing fraud, which saw the police arrest three Chinese officials and four Kenyans who were behind the SGR ticketing scandal. For tourists and travelers visiting Kenya, Mombasa and Nairobi are destinations one cannot afford to miss. If you are looking for an SGR cancel booking button online or on their USSD platform, you will not find one. Even better, it works with all phone types. Initially, passengers were deducted only 20% of the ticket cost when they canceled on time. Once you cancel the trip, the sgr booking officials will give you 80 percent refund. Is it possible to cancel my booking and refund my cash ticket number 3016462. If you were wondering how to cancel SGR ticket, there you have it. Kindly note that Kenya Railways has amended the SGR cancellation policy during COVID. Many of you complained that the process is not clear and that’s why we have decided to do this update. I also missed Id numbers of 2people will this affect their check in? my ticket number is 2073068 for the 8.00am train. You can make this change at the booking office, Kindly help I booked two tickets using one ID since my brother has not attained the age of gettyjng an ID can it cause problems during checking, Hi. I wish to change from travelling on 10/4/2019 and 13/04/2019 to a later date. Visit the nearest station to cancel your current booking then book afresh with the new details. With the cancellation and refund policies in mind, here's how to change SGR tickets? The standard gauge railway is the largest infrastructure project in Kenya since the country's independence. you don’t need passports to change sgr tickets. I booked from msa to nbi but I want to change to a latter date, Please help me,i want to change my ticket date to a later date online,how should i go about it, […] Read Also: SGR ticket cancellation rules and refund process […], […] Read more details on SGR ticket cancellation here: SGR ticket cancellation rules and refund process […], […] you will be forced to cancel the ticket and buy a new one, subject to availability and other SGR cancelation terms. Yes, it is possible. Will i incur any costs. Hello please can u change for me my ticket I just mistaked I wanted to book from mombasa to nairobi and because of typing error I selected nairobi to mombasa please change for me because it is four tickets, Please change for me depart time 15:15pm date 02 Jan, 2020 from Mombasa to Nairobi time 08:20am. If you want to access their service to refund train ticket, ascertain that you follow their strict guidelines on the same. Cheers, Hi, you could cancel up to 48 hours before travel at a cost of 30 percent, but have to rebook early to secure your seat on the new day of travel. How to change your SGR ticket details, cancel your ticket and get a refund, An alternative way to change your SGR ticket details, Faster and cheaper ways to move around Mombasa, Solai Dam victims to hold demos in support of Patel, How to book SGR ticket online-complete guide, Mombasa Transport: Faster and cheaper ways to move around - Nairobi Lifestyle, How to book SGR ticket online-complete guide - Nairobi Lifestyle, SGR ticket booking options - Nairobi Lifestyle, https://www.nairobilifestyle.com/book-sgr-ticket-online-guide/, How to book SGR ticket online-complete guide - Nairobi Knights, Police officer arrested with stolen SGR money. Passengers are allowed to book three days prior to the date of travel and pay for their boarding tickets by cash, Mpesa or Debit/Credit card. Find an update on how to change your SGR ticket during COVID here: SGR ticket cancellation during COVID. sorry for the late reply, hope you got help, Bookings were done online but one of us will not be travelling can it be changed to someone else, Yes. You will be charged 30 percent of the SGR Train ticket price when you cancel your train ticket. The SGR office is currently allowing you to reschedule your travel date for free. Tickets are available at the counter at the respective termini/stations, between 07:00 am and 04:00 pm. Although some rules are a bit harsh, the train has managed to maintain its unique services. Kenya Railways (KR) has announced a new procedure for which commuters who fail to catch the Standard Gauge Railway (SGR) train will be refunded. I chose the wrong departure station or date when booking my SGR ticket. Emali SGR Station. 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